WHAT I DID
Led the experience design of a clear, scalable billing system that improved understanding
OVERVIEW
A modern billing experience designed to help people understand and manage their credit card statements
CHALLENGE
Outdated credit card statements were confusing and difficult to use
IMPACT
$12M
funding secured to scale the redesigned billing experience70%
increase in statement comprehension↓
support calls after simplifying confusing content areasA QUIET TRUTH
〰️
Clarity didn’t reduce value — it unlocked it
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A QUIET TRUTH 〰️ Clarity didn’t reduce value — it unlocked it 〰️
Lessons learned
Delivered clarity at a high-stakes financial moment
the outcome
Earned buy-in by proving personalization improves payment behavior
Tailored statements to what mattered most for different customers
Used data visualization for balances and payment progress
Built a scalable system that reduced confusion
Designed the statement as a modular system, not a one-off layout
Let’s build what’s next — together
Client — Discover
Role — UX, design lead
Services — UX strategy, experience design, design system