Challenge
Outdated credit card statements confused and frustrated customers and made it hard to understand balances payments and charges
Outcome
A redesigned billing experience that clarified statement data and organized payment information around customer needs
IMPACT
$12M
funding secured to scale the redesigned billing experience70%
increase in statement comprehension↓
support calls after simplifying confusing content areasUNDERSTANDING THE WHY
How do you make a credit card statement easy to understand and act on?
what we did
Designed a visual account summary that explains balances at a glance
Introduced data visualization to clarify charges, payments, and progress
Grouped related financial information to reduce cognitive load
Built modular components that scale across statements and channels
why it mattered
Simplified complex financial data without sacrificing accuracy
Helped customers immediately understand what they owe and why
Aligned the information hierarchy with real customer questions
Shifted the statement from dense documentation to a clear financial tool
Let’s build what’s next — together
Client — Discover
Role — Product Design Lead
Services — UX Strategy · Interaction Design · Information Architecture · Systems Thinking